Privacy Policy

Last updated: March 2026

Who We Are

Spartan Cue Sports is a family-run business specializing in Pool/Snooker equipment and accessories. Our website address is: spartancuesports.co.uk

We are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly.

What Information We Collect

We collect information from you when you:

• Place an order on our website
• Create an account
• Subscribe to our newsletter
• Contact us via email
• Browse our website

The information we may collect includes:

• Name and contact details (email address, phone number, delivery address)
• Billing and payment information
• Order history and preferences
• IP address and browser information
• Cookies and usage data

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and enquiries
• Send you marketing communications (only if you've opted in)
• Improve our website and customer service
• Prevent fraud and ensure website security
• Comply with legal obligations

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and shopping cart items
• Understand how you use our website
• Improve website functionality and performance

You can control cookie settings through your browser, but please note that disabling cookies may affect your ability to use certain features of our website.

How We Protect Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. All payment transactions are processed securely through trusted payment providers.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Shipping carriers - to deliver your orders
• Payment processors - to process transactions securely
• Email service providers - to send order confirmations and marketing emails (if you've opted in)
• Legal authorities - if required by law

All third-party service providers are carefully selected and required to keep your information secure and confidential.

Your Rights

Under UK data protection law (GDPR), you have the right to:

• Access - request a copy of the personal data we hold about you
• Correction - request that we correct any inaccurate information
• Deletion - request that we delete your personal data (subject to legal obligations)
• Restriction - request that we limit how we use your data
• Portability - request a copy of your data in a portable format
• Objection - object to our processing of your data for marketing purposes
• Withdraw consent - unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at spartancuesports@hotmail.com

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this privacy policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Order information is typically retained for 7 years in accordance with UK tax and accounting requirements.

Marketing Communications

If you've opted in to receive marketing emails, we may send you information about new products, special offers, and cue sports tips. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us at:

Email: spartancuesports@hotmail.com

As a small family-run business, we strive to respond to all enquiries within 24 hours, though this isn't always possible with family life and young children to contend with. We appreciate your patience and understanding.